The Second Citizen Satisfaction Survey follows a baseline survey carried out in 2008. The objectives of the survey were (1) to measure changes since the baseline in citizen perceptions of commune councils; (2) to measure changes since the baseline in commune councillor perceptions of their roles and function; (3) to measure how citizen and councillor perceptions of good governance and the role and function of commune councils differs between LAAR target and non-target communes and (4) to measure differences in these perceptions between social groups.

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